Returns, Refunds and Delivery

Returns, Refunds, and Complaints

Amendments or Cancelations

All amendments or cancellations of orders must be made within 24 hours of us receiving the order.

No Quibbles Guarantee

Our “no quibbles” guarantee means that if your purchase order is faulty or defective, you must return it to us unused and in its original condition within 21 days for a prompt replacement, exchange or refund.

Returns

How do I return an item? Simply call us at 020 8504 6766, and one of our customer support team will issue you with a Returns Authorisation Code that will enable us to process your return quickly and efficiently. You must obtain a Returns Authorisation Code before sending anything back to us, or we will not be able to process your return. To give you a few pointers on how we manage our returns, here are some simple and easy-to-follow guidelines:

Faulty or defective items: If you return an item because of an error on our part or it is defective, we will happily refund your costs in returning it to us. You are responsible for any other service provided to you in connection with your purchase, e.g., wrapping. The item(s) must be returned within 30 days of purchase.

Items lost in transit: We cannot be held responsible for packages lost in transit: as you are responsible for returning the item(s) to us, we recommend sending the package by Recorded/Special Delivery.

Refunds

Refunds, replacement, and exchanges: Refunds For items that are defective or faulty and sent back to UK Trade Supplies Ltd within 21 days, a refund, replacement, or exchange will be processed within 7 working days of receipt of the returned item(s) by UK Trade Supplies Ltd. A refund will be made in the same form of payment that was used to make the initial purchase. Please note that item(s) that are returned to us that are not due to our error will have the return shipping costs deducted from the refund.

Please note, in all instances, UK Trade Supplies Ltd shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warranty does not affect your statutory rights.

Complaints

UK Trade Supplies takes its relationships with customers very seriously, and we expend a great deal of effort ensuring that we keep you happy. We aim to reply to emails within one working day of receipt, whether they’re inquiries or, heaven forbid, complaints. If email is too impersonal, we encourage you to phone us on 020 8504 6766, where our customer support team will gladly be of assistance. All your feedback is appreciated, although we prefer good news!

Delivery

UK Trade Supplies will undertake any deliveries themselves FREE of charge for orders that are over £800 within the area surrounded by the M25 motorway. Any deliveries that are further afield or less than £800 will need to be costed and agreed with by UK Trade Supplies. Alternatively, collection of the item(s) is always available. Please contact us on 020 8504 6766 for further information.

A full list of delivery costs is available by following this link: Delivery costs.»

UK Trade Supplies Guarantee

All Products Manufactured By Uk Trade Supplies Limited Carry A 10-year Guarantee Against Cracking, Crazing, Discolouration, And Shrinkage Under Normal Use And Conditions (This Includes Foiled Products).

All Handles, Hinges, Friction Stays, And Hardware Items Will Be Guaranteed For The Minimum Of Twelve Months Or The manufacturer’s Guarantee Period.

These Terms And Conditions Do Not Affect Your Statutory Rights Under The Present Law.

Uk Trade Supplies Ltd. Reserve The Right To Change The Specification Or Guarantee Period Of Any Product Or Component At Any Time.