All amendments or cancellations of orders must be made within 24hours of us receiving the order.
Our “no quibbles” guarantee means that if your purchase ordered is faulty or defective you must return it to us unused and in its original condition within 21 days for a prompt replacement, exchange or refund.
How do I return an item? Simply call us on 020 8504 6766 , and one of our customer support team will issue you with a Returns Authorisation Code that will enable us to process your return quickly and efficiently. You must obtain a Returns Authorisation Code before sending anything back to us or we will not be able to process your return. To give you a few pointers on how we manage our returns, here are some simple and easy to follow guidelines:
Faulty or defective items: If you return an item because of an error on our part, or it is defective, we will happily refund your costs in returning it to us. You are responsible for any other service provided to you in connection with your purchase, e.g. wrapping. The item(s) must be returned within 30 days of purchase.
Items lost in transit: We cannot be held responsible for packages lost in transit: as you are responsible for returning the item(s) to us, we recommend sending the package by Recorded/Special Delivery.
Refunds, replacement and exchanges: Refunds For items that are defective or faulty and sent back to UK Trade Supplies Ltd within 21 days a refund, replacement or exchange will be processed within 7 working days of receipt of the returned item(s) by UK Trade Supplies Ltd. A refund will be made in the same form of payment that was used to make the initial purchase. Please note that item(s) that are returned to us that are not due to our error will have the return shipping costs deducted from the refund.
Please note, in all instances UK Trade Supplies Ltd shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warranty does not affect your statutory rights.
UK Trade Supplies takes its relationships with customers very seriously, and we expend a great deal of effort ensuring that we keep you happy. We aim to reply to emails within one working day of receipt, whether they’re enquiries or, heaven forbid, complaints. If email is too impersonal, we encourage you to phone us on 020 8504 6766, where our customer support team will gladly be of assistance. All your feedback is appreciated, although we prefer good news!
UK Trade Supplies will undertake any deliveries themselves FREE of charge for orders that are over £700 within the area surrounded by the M25 motorway . Any deliveries that are further afield or less than £700 will need to be costed and agreed with by UK Trade Supplies. Alternatively collection of the item(s) is always available. Please contact us on 020 8504 6766 for further information.
A full list of delivery cost is available by following this link: Delivery costs »
ALL PRODUCTS MANUFACTURED BY UK TRADE SUPPLIES LIMITED CARRY A 10-YEAR GUARANTEE AGAINST CRACKING, CRAZING, DISCOLOURATION AND SHRINKAGE UNDER NORMAL USE AND CONDITIONS (THIS INCLUDES FOILED PRODUCTS).
ALL HANDLES, HINGES, FRICTION STAYS AND HARDWARE ITEMS WILL BE GUARANTEED FOR THE MINIMUM OF TWELVE MONTHS OR THE MANUFACTURERS GUARANTEE PERIOD.
THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS UNDER THE PRESENT LAW.
UK TRADE SUPPLIES LTD. RESERVE THE RIGHT TO CHANGE THE SPECIFICATION OR GUARANTEE PERIOD OF ANY PRODUCT OR COMPONENT AT ANY TIME.
We guarantee our white PVC-u profile in normal use for 10 years (from date of despatch) from any fault which appears and which is due to defective materials or workmanship.
If such a fault occurs, we will make good such PVC-u profile (by repair or replacement at our discretion) free of charge following a satisfactory site inspection and report.
If an identical product is not available an alternative will be provided.
This guarantee applies only to the PVC-u profile referred to above and excludes any installation works and any indirect or consequential costs arising whether from the use, replacement or repair of these materials or otherwise.
This guarantee does not apply to:
This guarantee is given for the benefit of both customers purchasing profile from us in the course of a business or as a consumer.
IN RELATION TO CUSTOMERS PURCHASING PROFILE FROM UK TRADE SUPPLIESLIMITED IN THE COURSE OF BUSINESS THIS WARRANTY IS IN LIEU OF AND SHALL SO FAR AS LEGALLY POSSIBLE REPLACE AND EXCLUDE ALL COMMON LAW, STATUTORY OR OTHER WARRANTIES OR CONDITIONS WHETHER EXPRESS OR IMPLIED. SAVE AS SPECIFICALLY MENTIONED ABOVE, UK TRADE SUPPLIES LIMITED DOES NOT ACCEPT ANY LIABILITY, WHETHER IN TORT OR CONTRACT OR WHATSOEVER OR HOWSOEVER ARISING.
THIS WARRANTY DOES NOT IN ANY WAY AFFECT THE STATUTORY OR OTHER RIGHTS OF A CONSUMER.
PVCu foiled profiles manufactured by UK Trade Supplies Limited carry a guarantee of ten years against defect and discoloration. Liability with respect to claims arising is limited to the free replacement of the profile which is defective, other direct, indirect, consequential charges and loss of profits are not accepted.
The foiled surface of UK Trade Supplies profile has a colourfastness to din reference 54001 which states the colour will not fall below grade 3 of the ‘Greyscale’.
Foiled profile must be manufactured and installed with due consideration given to increased heat gain and thermal movement and UK Trade Supplies guidelines.
The guarantee is granted subject to the following conditions:-
If faults occur:-
The Guarantee does not apply to:-
This guarantee is given for the benefit of both customers purchasing products from us in the course of a business or as a consumer.
In relation to customers purchasing profiles from UK Trade Supplies Limited in the course of business this guarantee is in lieu of and shall so far as legally possible replace and exclude all common law, statutory or other warranties or conditions whether express or implied. As specifically mentioned above, UK Trade Supplies Limited does not accept any liability, whether in tort or contract or whatsoever or howsoever arises.
This guarantee does not in any way affect the statutory or other rights of a consumer.
If your delivery is within the M25 and over £700, we will deliver your order for FREE.
Our procducts all meet a C rated energy efficiency standard. Our products can also support A and B rating at an extra cost.