Terms, Conditions and Privacy

Privacy Policy

We guarantee that your online purchase from our store is a secure transaction. Our site uses the strongest commercially available level of encryption, 128-bit Secure Socket Layers (SSL). This ensures that your transactions are secure and your information cannot be hijacked or redirected to anyone but UK Trade Supplies. Look for the yellow padlock in the bottom-right of your browser as you enter the Checkout section of our site.

What information do we hold about you

If you have bought something from us, we will have your email address, phone number, address, and credit card details. If you choose to deliver items to a third party, we will have their name and address. Information is only used to help us deliver the parcels and contact you.

We also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. We may offer you an offer we think you might like based on your order history. We also collect information of a general nature about how many ‘hits’ our website gets. And we monitor the site traffic patterns; this tells us which areas are being visited more than others. It also helps us build a more useful site in subsequent re-designs. We don’t track individual users’ pathways through the site. Our site also uses ‘cookies’.

Cookies

Cookies are small amounts of data sent to your web browser by a web server. They cannot harm your machine in any way as they are small text files with simple information in them. You can see them as small text files inside your ‘Temporary Internet Files folder in Windows. Our cookies keep track of the items in your shopping basket and act as place markers when you move around the site. We also use software to track general browsing behavior on our website. This means that we can build up a picture of the most popular areas and paths through the site and any problem areas, though we don’t use it on a personal level to track individuals and their behavior.

You may experience problems with our site when you try to buy items. These usually have to do with how you have set up your security settings in your web browser.

If you have set your Security Settings in Internet Explorer to ‘high,’ you have disabled cookies. Our site uses cookies to provide some features, such as the Shopping Cart and My Account. To use the site, you will need to set the security level for the internet to Medium (under Tools/Internet Options). This is for “Safe browsing but still functional.” Alternatively, you can add www.uktradewindowsonline.com to your list of trusted sites. Should you wish to turn off cookies in your browser, your browser’s help menu should tell you how to do this, but this will, of course, affect some of the features of our site and, therefore, your shopping experience.

If you are worried about anything to do with our site, please phone us at 020 8504 6766, and we’ll be glad to talk through any issues with you.

What we do with your information

We may offer you a reward for purchases or make an offer we think you might like based on your order history. This is only emailed to you if you have opted in to receive these mail campaigns at the point of payment for your order.

If you do not wish to receive such emails, simply click on unsubscribe@uktradewindowsonline.com and send us the email address to unsubscribe.

Who else sees your information

We may have to disclose some of your information to service suppliers to help complete your order. These parties include Royal Mail, Parcel Line, Fed Ex, and TNT. Your Consent By using our website, you consent to us using the personal information you have given UK Trade Supplies and our trusted partners, as outlined in this Privacy Policy. If you are worried about anything to do with our site, please phone us at 020 8504 6766, and we’ll be glad to talk through any issues with you.

Conditions of Website Use

Governing Law and Contract Formation
The technical steps required to create the contract between you and us are as follows:

You place the order for your products on the website by pressing the “confirm order” button at the end of the check-out process. You will be guided through the process of placing an order by a series of simple instructions on the website.

We will send you an Order Acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from UK Trade Supplies.

As your product is shipped from our warehouse, we will send you a Despatch Confirmation email.

Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the products ordered unless we have notified you that we do not accept your order or you have canceled it.

Non-acceptance of an order may be a result of one of the following reasons:

• The product(s) you ordered are unavailable from stock
• Our inability to obtain authorization for your payment
• The identification of a pricing, product, or offer description error
• You are not meeting the eligibility to order criteria as set out below

Refusal of Transaction

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Disclaimer

To The Fullest Extent Permitted At Law, Uk Trade Supplies Is Providing This Web Site And Its Contents On An “As Is” Basis And Makes No (And Expressly Disclaims All) Representations Or Warranties Of Any Kind, Express Or Implied, With Respect To This Web Site Or The Information, Content, Materials Or Products Included In This Site Including, Without Limitation, Warranties Of Merchantability And Fitness For A Particular Purpose. In Addition, Uk Trade Supplies Do Not Represent Or Warrant That The Information Accessible Via This Web Site Is Accurate, Complete, Or Current. Price And Availability Information Is Subject To Change Without Notice.

Except as specifically stated on this Web site, to the fullest extent permitted at law, neither UK Trade Supplies nor any of its affiliates, directors, employees, or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect, or consequential damages, loss of data, income or profit, loss of or damage to property, and claims of third parties. For the avoidance of doubt, UK Trade Supplies does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of UK Trade Supplies, its affiliates, directors, employees, or other representatives.