We guarantee that every online purchase you make from our store is a secure transaction. Our site uses the strongest commercially available level of encryption, 128-bit Secure Socket Layers (SSL). This ensures that your transactions are secure and your information cannot be hi-jacked or redirected to anyone but UK Trade Supplies. Look for the yellow padlock in the bottom-right of your browser as you enter the Checkout section of our site.
If you have bought something from us we will have your email address, phone number, address and credit card details. If you choose to deliver items to a third-party we will have their name and address. Information is only used to help us deliver the parcels and contact you.
We also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. We may offer you an offer we think you might like based on your order history. We also collect information of a general nature about how many ‘hits’ our website gets. And we monitor the site traffic patterns; this tells us which areas of the site are being visited more than others. It also helps us build a more useful site in subsequent re-designs. We don’t track individual users pathways through the site. Our site also uses ‘cookies’.
Cookies are small amounts of data sent to your web browser by a web server. They cannot harm your machine in any way as they are small text files with simple information in them. You can see them as small text files inside your ‘Temporary Internet Files’ folder in Windows. Our cookies keep track of the items in your shopping basket and act as place markers when you move around the site. We also use software to track general browsing behaviour on our website. This means that we can build up a picture of the most popular areas and paths through the site and any problem areas, though we don’t use it on a personal level to track individuals and their behaviour.
You may experience problems with our site when you try to buy items. These are usually to do with how you have set up your security settings in your web browser.
If you are worried about anything to do with our site, please phone us on 020 8504 6766 and we’ll be glad to talk through any issues with you.
We may offer you a reward for purchases or make an offer we think you might like based on your order history. This is only emailed to you if you have opted in to receive these mail campaigns at the point of payment for your order.
If you do not wish to receive such emails simply click on firstname.lastname@example.org and send us the email address to unsubscribe.
Governing Law and Contract Formation
The technical steps required to create the contract between you and us are as follows:
You place the order for your products on the website by pressing the “confirm order” button at the end of the check-out process. You will be guided through the process of placing an order by a series of simple instructions on the website.
We will send to you an Order Acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from UK Trade Supplies.
As your product is shipped from our warehouse we will send you a Despatch Confirmation email.
Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.
Non-acceptance of an order may be a result of one of the following reasons:
We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
TO THE FULLEST EXTENT PERMITTED AT LAW, UK Trade Supplies IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN “AS IS” BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, UK Trade Supplies DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT. Price and availability information is subject to change without notice.
Except as specifically stated on this Web site, to the fullest extent permitted at law, neither UK Trade Supplies nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, UK Trade Supplies does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of UK Trade Supplies, its affiliates, directors, employees or other representatives.
If your delivery is within the M25 and over £700, we will deliver your order for FREE.
Our procducts all meet a C rated energy efficiency standard. Our products can also support A and B rating at an extra cost.